Course Details

The programme was designed specifically for the hotel sector ensuring modules are relevant and practical with common practices that work, but also bringing learnings about technology and practices used outside of hotels that can be easily adapted.

Please note: Applications to this certificate must be made directly at the following link: https://www.ihfskillnet.ie/product/certificate-in-facilities-management-hotel-and-guesthouses/

Qualification
Portobello Certificate
Course Delivery Mode Start Date Duration
Course
Certificate in Facilities Management for the Hotel Industry and Guest Houses
Delivery Mode
Blended Learning
Start Date
12th September 2024
Duration
11 weeks

Overview

The Hotel industry is a unique sector with unique facilities. Facilities Management (FM) has a key role to play, closely tied to the guest experience whilst supporting business continuity and maintaining the upkeep of the real estate asset. The key to providing a great guest experience is understanding what the hotel client and end users expect and what is critical from an FM service perspective.

The programme was designed specifically for the hotel sector ensuring modules are relevant and practical with common practices that work, but also bringing learnings about technology and practices used outside of hotels that can be easily adapted. It is a hybrid delivery with 1 site visit  person and 10 days online. Participants will receive a Portobello Certificate in Hotel Facilities Management (which carries credit toward other Facilities Management awards with Portobello Institute).

Why should I study this course?

This intensive programme is designed to give participants an understanding of the fundamentals of facilities management, how it applies to a hotel site, and how they can apply it immediately to their role every day.

Who will recognise my qualification?

Upon completion of this course, you will be awarded a Certificate of Completion by Portobello Institute. This Certificate allows you direct entry into the IWFM 4 programme.

What will I study during this Certificate in Facilities Management for the Hotel Industry and Guest Houses course?

If you are currently working in a Facilities Management (FM) role in a Hotel and would like to keep your knowledge up to date or if your role is evolving into FM and you need more formal training and support, then this course will give you the skills, confidence, and insights on the latest thinking in FM.

Learning Outcomes:

  • Apply best practice skills in your hotel
  • Understand the scope and extent of the Facilities Management Function in a hotel
  • Understand the range of hotel building types and their uses to the best advantage
  • Importance of Health and Safety in the workplace
  • Understand the importance of sustainability relating to the areas of supplies and services
  • Understand the key components of Strategic Planning and Management
  • Induction to Programme and Academic Writing (Assignments)

    Date: 14th September 2023
    Time: 12 pm – 3.30 pm
    On-site in Portobello Institute

    Objectives

    Focus on the academic skills and basic elements of academic writing

    Learning Outcomes

    • Understand basic elements to Academic Writing
    • Research
    • Summarising
    • Assignment planning & Submission (final assignment submission date 9th May 2023
    Your Lecturer

    Gerry Kelly

  • Overview of Facilities Management

    Date: 21st & 28th September 2023
    Time: 9.30 am – 12.30 pm
    Online Tutorial

    Learning Outcomes

    • Understand the scope and extent of the Facilities Management Function
    • Understand the range and diversity of contexts in which facilities management services are provided
    • Be able to explain the relationship between the facilities management function and other business functions

    Topics

    • People, places, and processes within a building environment
    • Examples of hard and soft services
    • Public-private, not-for-profit sectors, in-house, outsourcing Supporting the core business, managing the working environment, and adding value
    Your Lecturer

    Henry Sheahan

  • Understanding Property Fabric and Building Maintenance in Facilities Management

    Date: 5th & 12th October 2023
    Time: 9.30 am – 12.30 pm
    Online Tutorial

    Learning Outcomes

    • Understand the range of building types and their uses to best advantage
    • Benefits and disadvantages of different structures and components used in new and old buildings
    • Building maintenance techniques to keep buildings safe and retain their value
    • The use of different Building Management Systems

    Topics

    • Commercial, education, industrial
    • Structural strength, load-bearing masonry, timber frame, steel frame constructions
    • Reactive and preventative maintenance, risk-based maintenance
    • Scope and use of building management systems
    Your Lecturer

    Tony O’Gorman

  • Managing Health and Safety in Own Area of Facilities Management

    Date: 19th & 26th October 2023
    Time: 9.30 am – 12.30 pm
    Online Tutorial

    Learning Outcomes

    • Importance of Health and Safety in the workplace
    • Health and Safety information and training for all members of the workforce
    • Current Health and Safety Legislation

    Topics

    • Legislation, regulations, guidelines, and codes of practice relating to health and safety and environment
    • Welfare, the motivational value of proactive H&S Management
    • Business and regulatory penalties of non-compliance
    Your Lecturer

    Henry Sheahan

  • Sustainability and Corporate Social Responsibility

    Date: 2nd & 9th November 2023
    Time: 9.30 am – 12.30 pm
    Online Tutorial
    Guest Speaker: Sharon Malone – Green Manager – Falls Hotel, Ennistymon.

    Learning Outcomes

    • Understand the importance of Sustainability relating to the areas of supplies and services
    • Understand the nature of Corporate Social Responsibility
    • Understand how to ensure that facilities supply and services are provided in ways that take account of Sustainability and Corporate Social Responsibility

    Topics

    • Relationships between Sustainability and Corporate Social Responsibility
    • Economic, sustainability, social, ethical, and environmental impact
    • Relevant sustainability legislation
    • Alternative Energy Sources
    Your Lecturer

    Gerry Kelly

  • Strategic Planning and Management in Facilities Management

    Date: 16th November 2023
    Time: 9.30 am – 12.30 pm
    Online Tutorial

    Learning Outcomes

    • Key components of Strategic Planning and Management
    • Organisation versus Facilities Management Strategy
    • Change Management

    Topics

    • Mission, vision, and aspirations
    • Compliance, Customer needs
    • Communication, planning, effective change Management
    Your Lecturer

    Gerry Kelly

  • Field Trip, Guest Speaker

    Date: 30th November 2023 
    Time: 1 pm – 4 pm

    Guest Speaker

    Dan Murphy, Managing Director – Galway Bay Hotel

    Venue

    Hyatt Centric Dublin

    Your Lecturer

    Gerry Kelly

Who will I learn from?

Programme Manager

Gerry Kelly

For over 40 years Gerry worked in both the Private and Public Sectors. During that time, he held the position of Chief Executive with a Semi State Organisation; Press Secretary to the Minister for Finance and Minister for Labour; Senior Director Roles in Public Relations, Human Resources, Facilities Management, Customer Service, Corporate and Social Responsibility and Emotional Intelligence in State and Semi State Bodies. Prior to working in the Public Sector, he worked in the Printing Industry where he introduced the first computer setting facility to the Commercial Printing Sector in Ireland. He was also Ireland’s Graphic Designer of the Year.

Working with Portobello Institute for the past 7 years he is Programme Manager for the Facilities Management BSc and MSc Programmes. He also provides student support and mentoring on the Institutes IWFM Programmes along with lecturing on the Institutes CSR, Customer Relations, Strategic Management and Risk Management Programmes. His main reason for supporting Portobello is to continue working with people on their personal and career development while sharing with them his world of work experiences.

Gerry has direct hands-on and tutoring experience of almost 20 years in the areas of Customer Service, Active Citizenship and Corporate and Social Responsibility and has studied Active Citizenship and Corporate and Social Responsibility at Northwestern University Chicago; Advanced Strategic Management and International Marketing at the International Management Development Institute, Geneva; Commerce at UCD and Senior Executive Development, Irish Management Institute.

Working with Multi-National Corporations in Ireland, the US and Europe he designed, developed, tutored and implemented over 100 Corporate and Social Responsibility, Customer Service, Education, Emotional Intelligence and Cross Border Programmes targeted at influencing and improving the work opportunities and lives of people living in the Inner Cities of Belfast and Dublin.


Personal Academic Tutor

Each student is assigned a personal academic tutor to support you throughout your learning journey. They are available to offer you telephone and email support at any time. You can arrange to meet them for further one to one guidance at a time convenient to you.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion. Emailing your tutor at any stage during your programme supports you to achieve your personal best throughout your studies with Portobello.


How will I learn?

Delivery Mode

This course has been specifically designed for delivery by online learning with live interactive webinar sessions. It is very suited to you if you have a busy work and home life and want to fit study around this. During the induction, you will be given your log-in details to the online portal, “ePortobello”. Here you will find course notes, reading lists, articles of interest and assessment guidelines.

The content is structured in an easy to “find and follow” format. You will need basic computer skills such as searching the internet and typing a word document. The webinars are scheduled once per week on the same day to give structure to your learning journey and encourage you to continue to progress through the programme


Course Structure

This Certificate programme is available to study through webinars and online content. The content is available on “ePortobello” and is structured in an easy to follow “week by week” format.

The webinars are primarily scheduled at the same time each week to give structure to your learning journey and encourage you to continue to progress through the programme. The break between webinars allows you time to reflect on the information. It takes 11 weeks to complete the webinars with further time available for submission of the assignment at the end of the course. Webinars are generally recorded and should you miss a session, you can catch up with the recorded session at a later date. You will only be able to access Webinars of the group you are assigned to.

The programme commences with an induction webinar that gives you the details of what to expect throughout the course, how to access the information on ePortobello, how to contact your programme support team, and an overview of the course and assessment you will complete at the end of the programme.

What is a Webinar?

A webinar, in the context of online learning, is a lecturer delivering a presentation or class online to a group of students. We use specifically designed e-learning software so you can participate in the class just as if you were present in the same room. You can ask a question of the lecturer at any stage during the class. The software is designed with “break-out rooms” where you can discuss a topic or complete a group exercise with a smaller group from your class. You will need a computer, laptop, tablet or smartphone that has internet connection, an audio facility so you can hear and speak during the class and a camera so your lecturer and fellow class participants can see you. The webinar is a secure online environment and only those permitted entry by the lecturer can gain access to the “classroom”. Webinars are recorded during each session and should you miss a session, you can catch up with the recorded session at a later date. You will only be able to access Webinars of the group you are assigned to.

Tutor Support

Our programme management team are always available to offer you telephone and email support and if you need to, you can arrange to meet them for further one to one guidance.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion.  This level of one to one support is a particular benefit to choosing this mode of study. Portobello Institute has invested in a team of programme managers and tutors who are experienced practitioners as well as qualified and knowledgeable educators. They are available to assist you at every stage of this programme.


OVERVIEW OF THE COURSE SCHEDULE

This course runs from the 12/09/24 – 28/11/24

An outline of a typical course schedule is below.

Interactive webinar sessions are held once per week, typically on Thursday mornings from 9:30 am to 12:30 pm. Time is allowed at the end of the programme for assessment submission.A Field Trip is also planned to an on-site venue at the end of programme. A number of guest speakers will be invited throughout the programme to help learners gain the most from the course.

How will I be assessed?

The assessment is a work-based reflection on topics covered throughout the course.

Downloads

Course Delivery Mode
Course
Certificate in Facilities Management for the Hotel Industry and Guest Houses
Delivery Mode
Blended Learning
Download Brochure

Career prospects

Use this qualification to gain entry to IWFM 4 

Related Courses

Online with live lectures

IWFM Level 4 Certificate in Facilities Management

This qualification is ideal for professionals working at an operational management level, responsible for managing day-to-day operations either in-house or outsourced. It is also suitable for those aspiring to work in such a role that currently work within the FM profession. Delivered online with webinars, you can work full-time and study this IWFM Level 4 Certificate in Facilities Management.

Online with live lectures

IWFM Level 5 Diploma

Delivered online with webinars, you can work full-time and study this IWFM Level 5 Diploma in Facilities Management. This qualification is designed for specialist facilities managers and those working at middle or senior management level who are responsible for specialised and complex functions. It is also suitable for those aspiring to work in such a role that currently work within the profession.

Speak to an expert

Choosing a course that will lead you to your career of choice is a significant decision. Understanding the delivery modes, supports available, career opportunities and further study options are all key considerations when making your choice. Our course adviser team are experts in the courses Portobello offers, the employment prospects and possible progression routes to Masters programmes – they will guide you through the detail and support you with any queries you may have.

It is important you make the right choice for you and choose the Institute and course that will best suit your needs.

Your Consultant

Janice OToole

Education is a journey that we all begin and finish at different points in our lives. I support students from all walks of life as they map out the path to their dream career. As I am often the first point of contact for many prospective students, I am excited to introduce students to the Portobello Institute experience. I love learning about students’ ideas, goals, and passions, and this job allows me to do so.

Book a consultation

How do I apply?

Please note: Applications to this certificate must be made directly at the following link: https://www.ihfskillnet.ie/product/certificate-in-facilities-management-hotel-and-guesthouses/

Fees & Payment Options

Fees

Course Price

Year 1 base fee

€795.00

Overall Course Price

Total amount due

€795.00

Available Courses

Course Delivery Mode Start Date Duration Fees Per Year
Course
Certificate in Facilities Management for the Hotel Industry and Guest Houses
Delivery Mode
Blended Learning
Start Date
12th September 2024
Duration
11 weeks
Fees Per Year
€795.00