Course Overview
This programme is designed to give hotel industry professionals an understanding of the fundamentals of facilities management, how it applies to a hotel site, and how to apply it immediately to their role every day.
Tailored for the hotel industry, this program ensures relevance and practicality with modules that integrate effective practices from both within and outside the sector.
Emphasising guest experience and business continuity, Facilities Management (FM) plays a crucial role in maintaining hotel facilities and real estate assets.
The hybrid format includes one on-site visit and ten days of online learning, culminating in a Portobello Certificate in Hotel Facilities Management, which also contributes credits towards other FM certifications at Portobello Institute.
Upon completion of this course, you will be awarded a Certificate of Completion by Portobello Institute. This certificate allows you direct entry into IWFM 4.
This course addresses the definition of facilities management, its role within organisations, and how it can be set up in ways that will help the organisation to function more effectively. The module addresses the potential impact of an organisation’s arrangements for facilities management on the organisation’s internal environment.
Date: 14th September 2023
Time: 12 pm – 3.30 pm
On-site in Portobello Institute
Objectives
Focus on the academic skills and basic elements of academic writing
Learning Outcomes
- Understand basic elements to Academic Writing
- Research
- Summarising
- Assignment planning & Submission (final assignment submission date 9th May 2023
This unit enables learners to develop an understanding of the scope and extent of the facilities management function and the range of associated services, the roles and responsibilities in different organisations and contexts as well as the importance of the contribution of facilities management in both societal and economic contexts.
Date: 5th & 12th October 2023
Time: 9.30 am – 12.30 pm
Online Tutorial
Learning Outcomes
- Understand the range of building types and their uses to best advantage
- Benefits and disadvantages of different structures and components used in new and old buildings
- Building maintenance techniques to keep buildings safe and retain their value
- The use of different Building Management Systems
Topics
- Commercial, education, industrial
- Structural strength, load-bearing masonry, timber frame, steel frame constructions
- Reactive and preventative maintenance, risk-based maintenance
- Scope and use of building management systems
Learning Outcomes
- Importance of Health and Safety in the workplace
- Health and Safety information and training for all members of the workforce
- Current Health and Safety Legislation
Topics
- Legislation, regulations, guidelines, and codes of practice relating to health and safety and environment
- Welfare, the motivational value of proactive H&S Management
- Business and regulatory penalties of non-compliance
Date: 2nd & 9th November 2023
Time: 9.30 am – 12.30 pm
Online Tutorial
Guest Speaker: Sharon Malone – Green Manager – Falls Hotel, Ennistymon.
Learning Outcomes
- Understand the importance of Sustainability relating to the areas of supplies and services
- Understand the nature of Corporate Social Responsibility
- Understand how to ensure that facilities supply and services are provided in ways that take account of Sustainability and Corporate Social Responsibility
Topics
- Relationships between Sustainability and Corporate Social Responsibility
- Economic, sustainability, social, ethical, and environmental impact
- Relevant sustainability legislation
- Alternative Energy Sources
Date: 16th November 2023
Time: 9.30 am – 12.30 pm
Online Tutorial
Learning Outcomes
- Key components of Strategic Planning and Management
- Organisation versus Facilities Management Strategy
- Change Management
Topics
- Mission, vision, and aspirations
- Compliance, Customer needs
- Communication, planning, effective change Management
Date: 30th November 2023
Time: 1 pm – 4 pm
Guest Speaker
Dan Murphy, Managing Director – Galway Bay Hotel
Venue
Hyatt Centric Dublin
Gerry Kelly
For over 40 years Gerry Kelly worked in both the private and public sectors.
During that time, he held the position of Chief Executive with a Semi State Organisation; Press Secretary to the Minister for Finance and Minister for Labour; Senior Director Roles in Public Relations, Human Resources, Facilities Management, Customer Service, Corporate and Social Responsibility and Emotional Intelligence in State and Semi State Bodies.
Prior to working in the public sector, he worked in the printing industry where he introduced the first computer setting facility to the Commercial Printing Sector in Ireland. He was also Ireland’s Graphic Designer of the Year.
Working with Portobello Institute for the past 7 years he is Programme Lead for the Workplace and Facilities Management BSc, PGC and MSc Programmes. He also provides student support and mentoring on the Institutes IWFM Programmes along with lecturing on the Institutes CSR, Customer Relations, Strategic Management and Risk Management Programmes.
His main reason for working with Portobello Institute is to continue working with people on their personal and career development while sharing with them his world of work experiences.
Gerry has direct hands-on and tutoring experience of almost 20 years in the areas of Customer Service, Active Citizenship and Corporate and Social Responsibility and has studied Active Citizenship and Corporate and Social Responsibility at Northwestern University Chicago; Advanced Strategic Management and International Marketing at the International Management Development Institute, Geneva; Commerce at UCD and Senior Executive Development, Irish Management Institute.
Working with Multi-National Corporations in Ireland, the US and Europe he designed, developed, tutored and implemented over 100 Corporate and Social Responsibility, Customer Service, Education, Emotional Intelligence and Cross Border Programmes targeted at influencing and improving the work opportunities and lives of people living in the Inner Cities of Belfast and Dublin.
Learn from Expert Guest Speaker Derek Coyne, General Manager, Ferrycarrig Hotel, Wexford
A native of Co. Galway, Derek has over 30 years of experience in the hospitality industry. A graduate of GMIT, Derek returned to Ireland in 2005 after working in prestigious hotels in France, Belgium, Switzerland, the Isle of Man and Bermuda. He held the role of Director of Restaurants at the five-star Montreux Palace Hotel before taking on senior food and beverage roles in Bermuda. He returned to Ireland as opening Deputy GM in Monart Spa and was then General Manager of
Waterford Castle Hotel and Golf Resort. Derek has been the General Manager of the Ferrycarrig Hotel, Wexford since 2014. The Ferrycarrig was Wexford’s first 4 star hotel and has a great tradition and long established reputation.
Learn from Expert Guest Speaker Michelle McManus, Sales & Marketing Manager and Green Team Leader at the Falls Hotel & Spa, Ennistymon, Clare
Michelle McManus is an experienced Sales & Marketing Manager and Green Team Leader at the Falls Hotel & Spa, Ennistymon, Co. Clare. With over two decades in hospitality and tourism management, she combines strong operational expertise with a passion for sustainability. Michelle holds a Master’s in Tourism Management and Destination Leadership, with a thesis focused on sustainability, and has previously managed leading visitor attractions and hotels across Ireland. At the Falls Hotel, she plays a key role in driving sustainable procurement, marketing initiatives, and green team leadership, helping the property align with eco-friendly practices while delivering outstanding guest experiences.
-
1Please note: Applications to this certificate must be made directly at the following link: https://www.ihfskillnet.ie/product/certificate-in-facilities-management-for-hotels-and-guesthouses-sep-nov-2024/
Course: €795
