Course Details

This full-time QQI Level 5 course in Airline and Cabin Crew Studies is excellent preparation for those students wishing to apply for a position as a Cabin Crew Member in any International airline.

Start Date
11th October 2021
QQI Level 5
Portobello Institute
Course Duration
6 months


Are you interested in working as cabin crew in the airline industry? Portobello Institute’s QQI level 5 minor award in Airline and Cabin Crew Studies has been designed to give you the best possible chance to secure employment in the airline industry. There is a primary focus on preparing you for the interview process with airlines as well as providing you with an understanding of the airline industry. During this 6-month course you will acquire not only knowledge but the skills crucial to your future role as a member of cabin crew in the airline industry. You will attend class three days a week allowing you to fit learning around your working and family life. There is an easy payment plan designed to make this course affordable for you. These factors, together with the one to one tutorial support, offer you a course that is accessible, affordable and achievable.

Why should I study this course?

Opting for a career in the airline industry brings to life the opportunity to hop on a plane every other day. So, whilst the primary purpose of airline staff is ensuring the safety of passengers, crew and aircraft, they get to do this while they travel from one destination to the next. This course is excellent preparation for those students wishing to apply for a position as a Cabin Crew Member in any International airline.

Airline and Cabin Crew training at Portobello Institute gives you the best possible chance to secure employment within the Airline Industry. The tutor team are all experienced industry professionals who can offer superior insight into what it takes to gain employment in this fast-moving sector. There is a focus on grooming techniques and interview preparation with one-to-one preparation available throughout the programme.

“For most people the sky is the limit. For flight attendants the sky is home.”

Who will recognise my qualification?

Upon completion of this programme you will hold the following qualifications;

Portobello Institute Certificate in Airline and Cabin Crew Operations

QQI Level 5 Minor Award (5N410) in Cabin Crew Operations

QQI Level 5 Minor Award (5N4971) in Airline Studies

QQI Level 5 Minor Award (5N0972) in Customer Service

QQI Level 5 Minor Award (5N0690) in Communications

IAOT Ready to Fly

Qualifications Frameworks in Ireland and the UK

The Irish and UK qualifications authorities have collaborated on initiatives that promote the transparency, recognition and mobility of qualifications between our respective jurisdictions. The qualifications authorities in the UK and Ireland have agreed the qualifications frameworks in operation, Brexit will not impact this agreement.

What will I study during this Airline & Cabin Crew Studies course?

This programme provides an in-depth introduction into the role of a Cabin Crew Member. It covers all of the theoretical modules which are included in current airline Initial Cabin Crew Training Courses. You will gain a vast understanding of all airline related topics from Safety and Emergency Procedures to Grooming techniques.

The primary focus of this programme is the preparation for students for interview with the airlines. This includes practical preparation in grooming techniques, cv preparation and interview techniques as well as giving a strong understanding of how the airline industry operates, the fundamentals of cabin crew training, customer service and communications.


During this course you will cover the following eight modules;

Cabin Crew Studies

Tourism Principles and Practice

Airline Studies

Crew Resource Management

Customer Service

International Academy of Travel (IAOT Award)


Personal Development, Grooming techniques & Interview Skills

Who will I learn from?

Programme Manager

Joanne Power

You can’t start a lifelong journey without investing in a good map of the world!”

“I never tire of hearing people’s stories about where they are from, where they have been and where they want to go to. For me, travel is the most exciting industry in the world and it is a privilege for me to share my knowledge and experience with students who share this passion.”

“At Portobello Institute we strive to open a whole world of possibilities to learners who want to pursue a career in travel, the airlines or the tourism business.”

About Joanne

I have been a tutor in Portobello Institute for 15 years and I am also programme manager for the Travel and Tourism department. I teach Airline Studies, Customer Service, Travel Agency Service Skills, Tourism Principles and Practice and Personal Development. My own journey in the Travel and Tourism industry has been wide-ranging, working in USIT, Failte Ireland and Aer Lingus. I have held positions in customer service, sales, marketing, recruitment and training. It was while working in Aer Lingus Training and Development that I discovered my true passion for teaching and education. My style of teaching is to engage and motivate each individual, encouraging them to become confident in their own skills and abilities. Classes are fun and involve groupwork, presentations and simulations of real-life scenarios. I want to instil a value in the importance of excellent customer service and I am constantly amazed at how much I learn from my students as we share our stories and experiences. My goal for each of them is to have the courage and self-belief to follow their dreams.

Your experience as a Programme Manager.

As programme manager it is so important to me that each learner is fully supported throughout their time in Portobello. Class sizes are small so each tutor can offer individual support with assignments and assessments. We place huge value on getting to know each student individually and we are acutely aware that from time to time they will have personal challenges in their lives. Part of my role as program manager is to support and encourage each student to stay on their learning journey. There are always options available so learners can be assured that the teaching team and I will work through finding a solution to each and every issue.

Why Portobello?

At Portobello we want to help students to achieve their goal of a career in the Travel and Tourism industry – we pride ourselves on creating new experiences for them by visiting tourist attractions such as EPIC, Viking Splash, or The Guinness Storehouse. This also includes trips to Industry Expos, Airports, aircraft simulators and we have informative onsite and offsite guest lectures from industry professionals such as DAA, Aer Lingus, Tour Operators and Tourism organisations. Our tutors are a passionate team of industry professionals who constantly keep us up to date on industry developments. We have established links with many organisations, many of whom employ graduates of Portobello Institute. It is through these links that we have successfully placed students on work experience, internships and in full time-positions. It is always a great joy and personal pleasure to meet a past pupil whether it’s touring around Ireland, checking in at the airport or onboard a fight. We have graduates working with Turkish Airlines, British Airways, Ryanair, Aer Lingus, Emirates, Sky Handling, TUI, Club Travel, Fáilte Ireland, The Travel Department, Guinness Storehouse and the OPW.


  • Train the Trainer QQI
  • Higher Certificate in Travel and Tourism DIT
  • Advanced Diploma IATA/UFTA

Research / Industry Participation:

  • Involved in Programme validation projects in Portobello
  • Worked on several customer experience projects in Aer Lingus






Personal Academic Tutor

Each student is assigned a personal academic tutor to support you throughout your learning journey. They are available to offer you telephone and email support at any time. You can arrange to meet them for further one to one guidance at a time convenient to you.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion. Emailing your tutor at any stage during your programme to ask a query or submit a draft of your assessment supports you to achieve your personal best throughout your studies with Portobello.

This level of one to one support is a particular benefit to choosing Portobello as your Institute of choice to complete your studies.

How will I learn?

Course Structure

This full-time course is delivered three days a week, Monday to Wednesday, over the course of six months. During your weekly class your tutor will deliver course content and outline your assignments. You will have the opportunity to engage in class discussions and ask your tutor any questions you may have about your course content and assessments.

The course runs over 2 semesters with examinations at the end of each semester. Practical classes are delivered in a fully equipped training rooms with theory classes taking place in one of the many theory rooms within Portobello Institute.

Airline Interview Preparation

At the end of this course, graduates need to be confident of their presentation and newly acquired skills to secure a position within the airline industry. Over the past 20 years, Portobello Institute has built a strong network of contacts among the airlines. Ensuring students are fully prepared in advance of an interview is a key benefit of participating on a programme such as this.

Students can book one to one time with our tutors, all industry professionals, in advance of an upcoming interview. A run through of the interview, the type of techniques known to be used by the particular airline, supports students to prepare for their interview. This individual preparation gives them the confidence to present themselves during their interview in a manner sought after by airlines.


Tutor Support

Portobello Institute recognises that every student learns in a different way and for each and every student to excel, they need support and extra guidance at different stages throughout their learning journey. You can email your tutor at any stage during the module to ask a simple query or submit a draft of your assessment. Our programme management team are always available to offer you telephone and email support and if you need to, you can arrange to meet them for further one to one guidance.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion.  This level of one to one support is a particular benefit to choosing this mode of study. Portobello Institute has invested in a team of programme managers and tutors who are experienced in the travel industry as well as qualified and knowledgeable educators. They are available to assist you at every stage of this programme.

Semester 1

This course runs from 04/10/21 – 12/03/22
Start/end time vary from day to day.

How will I be assessed?

A variety of assessment methods are used to support students with different learning styles. These vary from written reports to practical case studies to examinations. We encourage you to reflect on your knowledge gain with a number of assignments designed to explore your learning journey. All of these assessment methods are seeking to support you to combine theory with scenario-based learning and how to practically implement these methods into your everyday practice.

Career prospects

Over the past 35 years, Portobello Institute has developed a strong network of airline contacts which have helped many students to gain employment within the airline sector. A significant number of our graduates are currently working for companies including to name but a few British Airways, Emirates, Cathay Pacific, American Airlines, Aer Lingus and Ryanair.

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Speak to an expert

Choosing a course that will lead you to your career of choice is a significant decision. Understanding the delivery modes, supports available, career opportunities and further study options are all key considerations when making your choice. Our course adviser team are experts in the courses Portobello offers, the employment prospects and possible progression routes to other programmes – they will guide you through the detail and support you with any queries you may have.

It is important you make the right choice for you and choose the Institute and course that will best suit your needs.

Your Consultant

George Boylan

About George

I’m George. I am very passionate about fitness, aesthetics and looking after the body and mind. I love helping people and having this job allows me to guide people in the right direction so they can follow the career they want.

How long are you working in Portobello?

 2 years.

What do you enjoy about working in Portobello?

 Getting to work with like minded people that push to give students and potential students a better education and helping them progress in their professional careers.

What inspires you about working in education?

 Being able to help someone improve and progress to a career they are passionate about.

Have you a story that you recall that touched you/made you laugh/made you cry?

 A student that did not get the leaving cert points to get into Physiotherapy,  so he thought there were no other options for him. He found our BSc Sports Therapy course and when I interviewed him he was a very intelligent young man and he was very passionate about following his dream job to be a Physiotherapist. When I gave him the news that he was accepted to study here he almost cried and it was lovely to see and to be able to help him follow his dreams.

How do you feel when you have helped a student reach a decision on their course choice?

One of the best feelings for me is helping a student choose the right course. Most students are unsure which career they want. Being able to explain to them what exactly the roles involve and helping them make the right choice is amazing. Some people will work in a job for 10 years before they realise it is not their dream, Being able to talk to students at an early stage and helping them get a job in the role they want is very rewardin

Book a consultation

How do I apply?

Entry is by direct application to Portobello Institute and is based on interview selection.


Without a Leaving Certificate

There are no previous academic or experience requirements for this course.

The Interview

Places on this programme are limited. By interviewing all applicants, we can verify each student has the apptitude and personality to secure employment in the airline industry. The interview will take place at a time convenient to applicants and is carried out by the programme manager. Our programme manager is also seeking to understand that applicants have a genuine interest in working within the airline industry, they understand the sector, the requirements of the programme and that this programme and Portobello Institute is the right career choice for them.

Please note places on this course are only confirmed once the deposit of tuition fees have been received.


Course Price

Per academic year.


Additional Fees

Protection for learners fee


Full Payment

Total amount payable.


Easy Payment Plan

Deposit of 40% upon acceptance of offer. Balance paid over 6 instalments commencing 1st October. All additional fees such as exam registration fees etc are included in the Easy Payment Plan.

Deposit Amount

40% deposit payment, due on application of your course.


Instalments Payments

Deposit payment (€1,368.80), followed by 6 scheduled payments every 1 month(s).

Includes one off instalment fee of €295.00. Payments scheduled every 1 month(s).

  • €342.20 due on 1st October 2021.
  • €342.20 due on 1st November 2021.
  • €342.20 due on 1st December 2021.
  • €342.20 due on 1st January 2022.
  • €342.20 due on 1st February 2022.
  • €342.20 due on 1st March 2022.