Course Details

This full-time QQI Level 5 course in Airline and Cabin Crew Studies will provide you with an in-depth knowledge and the opportunity to qualify and work in the travel and tourism industry.

Start Date
4th October 2021
QQI Level 5
Portobello Institute
Course Duration
6 months


Are you interested in working in the travel and tourism industry? Portobello Institute’s QQI level 5 Major award in Travel and Tourism has been designed to give you the best possible chance to secure employment in the travel and tourism industry, whether with an airline, travel agency, tour operator or tourist board – these are just some of the employers you can choose from. During this 7-month course you will acquire not only knowledge but the skills crucial to your future role in travel and tourism. You will attend class three days a week allowing you to fit learning around your working and family life. You will also be required to complete a work placement in semester 2, enabling you to get practical experience to compliment your studies. There is an easy payment plan designed to make this course affordable for you. These factors, together with the one to one tutorial support, offer you a course that is accessible, affordable and achievable.

Why should I study this course?

The Travel and Tourism industry is one of the largest and ever-changing sectors in the world. It accounts for a third of global services trade and is expected to continue to grow in the coming years. The industry and employment opportunities available are wide and varied whether you like travelling, sitting in an office, meeting new people every day or working outdoors, there is a career path from this course for you. This course provides an in-depth introduction to travel and tourism and equips you with the knowledge and skills needed to exceed in this fast-paced industry.

Portobello Institute has been training professionals for the Travel & Tourism sector for over 25 years. Our QQI level 5 Major Award in Travel and Tourism gives you the opportunity to learn from a range of experts. The tutor team are all experienced industry professionals who can offer superior insight into what it takes to gain employment in this fast-moving sector.

Who will recognise my qualification?

Upon completion of this programme you will hold a QQI Level 5 Major Award in Tourism with Business (5M5011). You will also be awarded the Ready to Fly Certificate from IAOT.

Qualifications Frameworks in Ireland and the UK

The Irish and UK qualifications authorities have collaborated on initiatives that promote the transparency, recognition and mobility of qualifications between our respective jurisdictions. The qualifications authorities in the UK and Ireland have agreed the qualifications frameworks in operation, Brexit will not impact this agreement. Further guidance on this framework is available here.

What will I study during this Travel & Tourism course?

The primary focus of this programme is to prepare you for employment in the travel and tourism sector. This course is broad based with opportunity to gain an insight into the many facets of the sector from tourism to the operation of an airline, working in a travel agency to being a tour operator are all covered during this programme.

You will gain a strong understanding in how the travel and tourism industry operates and the principles and practice of tourism, and acquire key skills in tourism administration, customer service and travel agency service. You will also develop IT skills necessary for your future role, completing modules in desktop publishing and computerised reservation systems.

The course also covers a module in CV preparation and interview techniques, ensuring you are best prepared to successfully gain employment upon graduation.

During this course you will complete the following modules;

Tourism Information & Administration

Tourism Principles and Practice

Customer Service

Work Experience

Desktop Publishing

Travel Agency Service Skills

Computerised Reservation System

Cabin Crew Operations

Airline Studies

CV Preparation & Interview Techniques

Who will I learn from?

Programme Manager

Joanne Power

You can’t start a lifelong journey without investing in a good map of the world!”

“I never tire of hearing people’s stories about where they are from, where they have been and where they want to go to. For me, travel is the most exciting industry in the world and it is a privilege for me to share my knowledge and experience with students who share this passion.”

“At Portobello Institute we strive to open a whole world of possibilities to learners who want to pursue a career in travel, the airlines or the tourism business.”

About Joanne

I have been a tutor in Portobello Institute for 15 years and I am also programme manager for the Travel and Tourism department. I teach Airline Studies, Customer Service, Travel Agency Service Skills, Tourism Principles and Practice and Personal Development. My own journey in the Travel and Tourism industry has been wide-ranging, working in USIT, Failte Ireland and Aer Lingus. I have held positions in customer service, sales, marketing, recruitment and training. It was while working in Aer Lingus Training and Development that I discovered my true passion for teaching and education. My style of teaching is to engage and motivate each individual, encouraging them to become confident in their own skills and abilities. Classes are fun and involve groupwork, presentations and simulations of real-life scenarios. I want to instil a value in the importance of excellent customer service and I am constantly amazed at how much I learn from my students as we share our stories and experiences. My goal for each of them is to have the courage and self-belief to follow their dreams.

Your experience as a Programme Manager.

As programme manager it is so important to me that each learner is fully supported throughout their time in Portobello. Class sizes are small so each tutor can offer individual support with assignments and assessments. We place huge value on getting to know each student individually and we are acutely aware that from time to time they will have personal challenges in their lives. Part of my role as program manager is to support and encourage each student to stay on their learning journey. There are always options available so learners can be assured that the teaching team and I will work through finding a solution to each and every issue.

Why Portobello?

At Portobello we want to help students to achieve their goal of a career in the Travel and Tourism industry – we pride ourselves on creating new experiences for them by visiting tourist attractions such as EPIC, Viking Splash, or The Guinness Storehouse. This also includes trips to Industry Expos, Airports, aircraft simulators and we have informative onsite and offsite guest lectures from industry professionals such as DAA, Aer Lingus, Tour Operators and Tourism organisations. Our tutors are a passionate team of industry professionals who constantly keep us up to date on industry developments. We have established links with many organisations, many of whom employ graduates of Portobello Institute. It is through these links that we have successfully placed students on work experience, internships and in full time-positions. It is always a great joy and personal pleasure to meet a past pupil whether it’s touring around Ireland, checking in at the airport or onboard a fight. We have graduates working with Turkish Airlines, British Airways, Ryanair, Aer Lingus, Emirates, Sky Handling, TUI, Club Travel, Fáilte Ireland, The Travel Department, Guinness Storehouse and the OPW.


  • Train the Trainer QQI
  • Higher Certificate in Travel and Tourism DIT
  • Advanced Diploma IATA/UFTA

Research / Industry Participation:

  • Involved in Programme validation projects in Portobello
  • Worked on several customer experience projects in Aer Lingus






Personal Academic Tutor

Each student is assigned a personal academic tutor to support you throughout your learning journey. They are available to offer you telephone and email support at any time. You can arrange to meet them for further one to one guidance at a time convenient to you.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion. Emailing your tutor at any stage during your programme to ask a query or submit a draft of your assessment supports you to achieve your personal best throughout your studies with Portobello.

This level of one to one support is a particular benefit to choosing Portobello as your Institute of choice to complete your studies.

How will I learn?

Course Structure

This full-time course is delivered three days a week, Monday to Wednesday, over the course of six months. During your weekly class your tutor will deliver course content and outline your assignments. You will have the opportunity to engage in class discussions and ask your tutor any questions you may have about your course content and assessments.

The course runs over 2 semesters with examinations at the end of each semester. Practical classes are delivered in a fully equipped training rooms with theory classes taking place in one of the many theory rooms within Portobello Institute.

Tutor Support

Portobello Institute recognises that every student learns in a different way and for each and every student to excel, they need support and extra guidance at different stages throughout their learning journey. You can email your tutor at any stage during the module to ask a simple query or submit a draft of your assessment. Our programme management team are always available to offer you telephone and email support and if you need to, you can arrange to meet them for further one to one guidance.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion. This level of one to one support is a particular benefit to choosing this mode of study. Portobello Institute has invested in a team of programme managers and tutors who are experienced in the travel industry as well as qualified and knowledgeable educators. They are available to assist you at every stage of this programme.

Semester 1

This course runs from 04/10/21 – 18/03/22
Classes take place Monday & Wednesday, 9.30am – 4.30pm.

Real Life Learning Opportunities

Work Placement

Ensuring students can put into practice the skills and knowledge learned in theory is an integral aim of this course. The work experience programme takes place in semester 2 and is usually 2 days per week for the semester. The schedule will depend on the needs of the company the student is placed with and we encourage students to be flexible during their placement. Portobello Institute has a strong network of placements and supports students to secure a work experience placement. The placements are with tourist offices, travel agents and corporate travel companies based in Dublin or regionally as per the student preference.

How will I be assessed?

A variety of assessment methods are used to support students with different learning styles. These vary from written reports to practical case studies to examinations. We encourage you to reflect on your knowledge gain with a number of assignments designed to explore your learning journey. All of these assessment methods are seeking to support you to combine theory with scenario-based learning and how to practically implement these methods into your everyday practice.

Career prospects

Over the past 25 years, Portobello Institute has developed a strong network of travel and tourism contacts which have helped many students to gain employment within the sector. A significant number of our graduates are currently working for companies including to name but a few Guinness Storehouse, Cassidy Travel, Corporate Travel Services, Aer Lingus and Ryanair.

Related Courses

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Start Date
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Delivered through a combination of online webinars and field trips, this QQI Level 6 course in tour guiding gives you the opportunity to train and qualify as a tour guide.

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This full-time QQI Level 5 course in Travel Agency Practice provides you with the opportunity to qualify and work as a travel agent.

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How do I apply?

Entry is by direct application to Portobello Institute and is based on interview selection.


Without a Leaving Certificate

There are no previous academic or experience requirements for this course.

Application Process

Step 1

Complete the online booking form.

Step 2

Applicants will be contacted and an interview arranged.

Step 3

Interview takes place.

Confirmation of an offer of a place will be given to applicants meeting the selection criteria, with a formal offer emailed within 3 days of the interview. Applicants have 14 days to confirm their acceptance of an offer by returning the acceptance form.

The Interview

Places on this programme are limited. By interviewing all applicants, we can verify each student has the apptitude and personality to secure employment in the travel & tourism industry. The interview will take place at a time convenient to applicants and is carried out by the programme manager. Our programme manager is also seeking to understand that applicants have a genuine interest in working within the travel and tourism industry, they understand the sector, the requirements of the programme and that this programme and Portobello Institute is the right career choice for them.

Please note places on this course are only confirmed once the deposit of tuition fees have been received.


Course Price

Per academic year.


Additional Fees

Protection for learner fees are due on 25th August 2020. Please note places on this course are only confirmed once the deposit of tuition fees have been received.

Protection for Learners Fee


Full Payment

Total amount payable.


Easy Payment Plan

Deposit of 40% upon acceptance of place. Balance to be paid in 3 instalments of 20% due 25th August, 25th October & 25th January 2021.

Deposit Amount

40% deposit payment, due on application of your course.

Settle final balance (€2,353.20) by 25th November 2021, or by instalments (see below).


Instalments Payments

Deposit payment (€1,568.80), followed by 3 scheduled payments every 2 month(s).

Includes one off instalment fee of €295.00. Payments scheduled every 2 month(s).

  • €784.40 due on 25th December 2021.
  • €784.40 due on 25th February 2022.
  • €784.40 due on 25th April 2022.