Travel & Tourism
“You can’t start a lifelong journey without investing in a good map of the world!”
“I never tire of hearing people’s stories about where they are from, where they have been and where they want to go to. For me, travel is the most exciting industry in the world and it is a privilege for me to share my knowledge and experience with students who share this passion.”
“At Portobello Institute we strive to open a whole world of possibilities to learners who want to pursue a career in travel, the airlines or the tourism business.”
I have been a tutor in Portobello Institute for 15 years and I am also programme manager for the Travel and Tourism department. I teach Airline Studies, Customer Service, Travel Agency Service Skills, Tourism Principles and Practice and Personal Development. My own journey in the Travel and Tourism industry has been wide-ranging, working in USIT, Failte Ireland and Aer Lingus. I have held positions in customer service, sales, marketing, recruitment and training. It was while working in Aer Lingus Training and Development that I discovered my true passion for teaching and education. My style of teaching is to engage and motivate each individual, encouraging them to become confident in their own skills and abilities. Classes are fun and involve groupwork, presentations and simulations of real-life scenarios. I want to instil a value in the importance of excellent customer service and I am constantly amazed at how much I learn from my students as we share our stories and experiences. My goal for each of them is to have the courage and self-belief to follow their dreams.
Your experience as a Programme Manager.
As programme manager it is so important to me that each learner is fully supported throughout their time in Portobello. Class sizes are small so each tutor can offer individual support with assignments and assessments. We place huge value on getting to know each student individually and we are acutely aware that from time to time they will have personal challenges in their lives. Part of my role as program manager is to support and encourage each student to stay on their learning journey. There are always options available so learners can be assured that the teaching team and I will work through finding a solution to each and every issue.
At Portobello we want to help students to achieve their goal of a career in the Travel and Tourism industry – we pride ourselves on creating new experiences for them by visiting tourist attractions such as EPIC, Viking Splash, Vaults.ie or The Guinness Storehouse. This also includes trips to Industry Expos, Airports, aircraft simulators and we have informative onsite and offsite guest lectures from industry professionals such as DAA, Aer Lingus, Tour Operators and Tourism organisations. Our tutors are a passionate team of industry professionals who constantly keep us up to date on industry developments. We have established links with many organisations, many of whom employ graduates of Portobello Institute. It is through these links that we have successfully placed students on work experience, internships and in full time-positions. It is always a great joy and personal pleasure to meet a past pupil whether it’s touring around Ireland, checking in at the airport or onboard a fight. We have graduates working with Turkish Airlines, British Airways, Ryanair, Aer Lingus, Emirates, Sky Handling, TUI, Club Travel, Fáilte Ireland, The Travel Department, Guinness Storehouse and the OPW.
- Train the Trainer QQI
- Higher Certificate in Travel and Tourism DIT
- Advanced Diploma IATA/UFTA
Research / Industry Participation:
- Involved in Programme validation projects in Portobello
- Worked on several customer experience projects in Aer Lingus