The unit explores the term ‘Facilities Management’ and the role and scope of a facilities manager in the workplace and overall function within the organisation. Learners will develop an understanding of how Facilities Management fits within the structure of an organisation. The unit explores how Facilities Management as a non-core services can support the organisation core activities. It aims to develop knowledge, competencies and behaviors that characterize the modern facility manager. The Workplace and Facilities Management module provides learners with the opportunity to enhance their customer service, communication and people management skills. Facilities Managers are required to go beyond maintenance of the building asset to influence innovating the workplace environment. Understanding how Facility Management can deliver value goes beyond daily governance and maintenance, as workplaces are currently undergoing a dramatic change, which is influencing workplace and support functions are managed.

Advances in technology and data are generated at an ever-increasing rate. Business data analysis and Excel knowledge are key skills required for the application of Facilities Management. Business Decision Making provides the skills required to make effective use of the mathematical and statistical methods of data analysis and learners’ interpretation and reporting skills. The module further introduces you to forecasting and target setting, budgeting and project management. It. In doing so, it provides the skills and knowledge required for levels 5 and 6 modules, including the dissertation, that develop and evaluate the quantitative and qualitative aspects of Facilities Management.

Managers are crucial to getting things done, for example, they plan, organise, lead and coordinate the workplace of others to meet organisational goals. The challenges of managing in today’s ever-changing, increasingly uncertain and complex environment requires managers to have the knowledge, ability and skills to deal with ongoing change.  Skills such as managing information, delegating tasks, setting goals, building teams, motivating others and numerous other activities, achieve organisational success. The traditional view of the purpose and role of management in the workplace was to seek stability and efficiency in a top-down hierarchy aimed at achieving bottom-line results. In contrast, the contemporary management paradigm expects managers to engage in motivating people share information and lead change and finding shared vision and values in a complex workplace. Today’s managers require the knowledge and ability to draw on both traditional and contemporary approaches to management when formulating workplace decisions. They also need the skills, tools, and techniques to manage their own career trajectory based on the acquisition of sound employability skills and accompanying behaviours.

The Workplace Operations and Facilities Management module provides learners with the knowledge required to effectively manage the facilities function within the workplace. The module introduces learners to the theories, concepts and frameworks that underpin operation management. This module identifies a range of facilities support services, their application, monitoring budgets and ensuring services are delivered within safe systems of work. Procurement practices are core learning, learners identify the functions of a specification in the procurement for facilities services, identifying different procurement processes, contracts and management of contracts.

This module provides learners  with an comprehensive  interpretation  how both traditional  and  contemporary  theories  of  leadership.  It  examines  how  cumulative knowledge of leadership and change theory, can contribute to leading and managing business  organisations. Identifying  the  impact  of  leaders’  behaviour  on  others, particularly in terms of power, politics and conflict is crucial to understanding how to manage and lead an organisation to successful changes .Learners on  this  module will  have  opportunities to  enhance  their  goal  setting  and communication skills, and to develop key skills such as negotiation and persuasion as a means of dealing with conflict and morale issues that can arise when managing and leading people.    The  module  also  examines  the  Influences  such  as  securing  credit,  changing demands,  changing  technology,  legislation  change  and  globalization  creating ongoing  opportunities  and  threats  for  organisations.

The purpose of this module is to develop leaner’s knowledge of the tools and techniques for managing Facilities Management risk in the modern workplace.  Managing building asset carries risk, to the facility, occupants or the corporation as a whole through action or inaction. This module questions the risk management theories and practices while developing the learners understanding  through  research  and  study  using  a  reflective,  integrated approach. Operative risk is core to Facility Management as it exposes the infrastructure of the core business.  The module will provide a firm foundation in the practical factors that characterize facilities and operations management research, fundamental concepts, ideas and practices.

This  module   enables   learners   to   interpret   the   application   of   property   and   asset management in the workplace and Facilities Management. The purpose of the module is to  develop  learner’s  knowledge  of  the  tools  and  techniques  for  managing Facilities Management assets  in  the  business  environment.  Asset  management  is  the  planned management of the physical assets to meet with the demand of the occupier. This can only be achieved by continuous decision making thought-out the lifetime of the asset.

This module equips learners with the skills to develop and manage a property portfolio which supports the core organisations strategy. This is achieved by providing learners with  the  knowledge  develop  and  evaluate  appropriate  premises  fabric  and  building services strategies and review the effectiveness of the strategies.

Delivering the best possible assets management and service delivery strategy is an essential  part  of  Facilities  Management.    Adequate  asset  maintenance  reduces  the demand for new  assets by  putting strategies in place  which that result in non-asset solutions. In this module learners  will develop their knowledge of the infrastructural management function as well as the principal infrastructural management instruments and  strategies  such  as  asset  registers,  building  condition  appraisal  and  investment options.

The Managing People for Facilities Managers module will provide learners with the key skills required for managing employees. The maintenance of the workplace environment, which supports the organisations core operations, is the objective of the facilities manager. As the dynamic and requirement of modern organisations are everchanging, the work environment is also changing. It is essential for the facilities manager to have the skills and capability to manage people, to apply all these processes and effect continuous change within the workplace.

The Financial Management for Facilities Managers module plays a significant role in developing  learners  as  responsible  and  professionally  developed  management practitioners.   This   module   will   provide   learners   with   deep   insight   into   the fundamentals of finance  while also providing them  with the requisite  knowledge to advance further in the field of Workplace and Facilities Management.

The  module  will  prepare  learners  to  undertake  and  to  communicate  financial  data while  also  providing  a  foundation  in  the  theoretical  and  practical  elements  of business  finance.  In  addition,  learners  will  be  provided  with  the  management knowledge and skills necessary for their professional development and the decision-making processes appropriate to Facilities Management.

This module introduces students to the essential methodologies, approaches and tools for business research. The module takes over from the skills picked up at level 4 in particular, the quantitative and qualitative skills taught and assessed in various modules. It explores some of the philosophies and theoretical perspectives underpinning the many different ways of conducting research as well as providing practical examples and guidance on how research should be planned and implemented. This module also provides a grounding to the final year dissertation for the Business and Management and related courses.
The module enables students to gain lifelong and employability skills such as planning, searching, reading, gathering and analysing data, writing and referencing. It provides students with technological tools to achieve the necessary results efficiently.
The module helps students to reflect on how research has enabled global organisations with their integrated and interdependent challenges to adapt to the uncertain world.
The module introduces students to the key and current business concepts and their operationalisation through a simple review of the literature. In doing so, it enables students to deal with conflicting issues of ethics and equality.
The key skills taught and assess on the module will include advanced use of Excel and/or SPSS, data analysis (Statistical and Thematic) and reporting.

Strategy  is  concerned  with  the  development,  success  and  failure  of  all types of organisations,  from  multinationals  to  entrepreneurial  start-ups, including charities  to government  agencies,  and  many others. Strategic  management constitutes  a  key element  of  all  professional  business and management  qualifications. The facilities managers role,  in  terms  of  strategy, is  different  from  other  aspects  of  management. Facilities  manager,  as  an operational  manager, is  required  to  deal  with  problems  of operational  control  in  the  workplace  and the monitoring of financial performance while maintaining a high level of internal customer service. Facilities managers spend most of their time involved in operational management.

Operational  management,  and  managing  resources,  is  essential  for the  success  of strategy  but it  differs  greatly  from strategic  management. Strategic  management  is concerned  with the  large  amount  of complexity  within  the  workplace  which  have organisation wide implications. Facilities  managers  whom  are  used  to  managing  daily operations and resources are often challenged to understand the organisational overall strategy.   This module equips facilities leaders with the knowledge, skills and techniques required to  critically  analyse  contemporary  organisations  within  changing  environments both nationally and globally.

This module sets out the key elements of strategic management using Fundamentals of Strategy. Learners will be able to formulate, evaluate and defend realistic and creative proposals for future strategic direction of the Facilities Management department; and to plan for the effective implementation of the workplace strategy selected.

Increasingly facilities managers are required to manage projects.  Facilities Management  workplace  projects  can  range  from  commission  new  work  areas,  implementing  new methods  for  work,  sustainability  programmes  or  reallocation  of  staff.    To  successfully execute  these  projects,  facilities  managers  need  to  set  out  an  approach  which  is structured to  complete  the  project.    This  module  provides  the  learner  with  the  core learning   and   knowledge   required   to   equip   them   projects   on   time   and   meeting expectations.   This   module uses the   Association   of   Project   Management   Body   of   Knowledge (APMBOK),   and  prepares learners   in   the capabilities  required  for  effective  project  management:  managing  resources,  time, people,  and  the  project  as  a  whole.  The  module  includes  both  the  use  of  computer programmes for project management and approaches to managing people and leading and motivating teams.

Corporate  and  Social  Responsibility  (CSR)  and  Energy  for  Facilities  Managers  as  a module  plays  a  significant  role  in  developing  learners’  ethical  and  environmental responsibilities.  Sustainability  decisions  are  now  significant  factors  for  organisations when determining business strategies. Governments are driving change, consumers and organisations are increasingly including sustainability in their purchasing decisions.

The module will prepare learners for real world practice through case study theory and to  undertake  and  to  communicate  tasks  and  assignments  linking  theory,  research, analysis,  evaluation,  evidence  and  practice.  It  will  provide  a  firm  foundation  in  the philosophical  and  practical  factors  that  characterize  CSR,  sustainability  and  energy management and fundamental concepts, ideas, practices and methodologies of Facilities Management.

Energy  Management  within Facilities  Management promotes  the  efficient  utilization  of energy  in  industrial  and  commercial  environments.    This  module  provides  participants with  a  fundamental  understanding  of  energy  management  from  a  local,  national  and international perspective.

This module plays a significant role in developing learners as ethical, responsible, well informed,   evidence-based   Procurement   and   Contract   Management   for Facilities Management. The correlation between procurement and service  delivery is examined and the criteria necessary for successful delivery of the daily Facilities Management service.    This module  provides  an  overview  of  outsourcing,  procurement,  contract  and contract management in the workplace and Facilities Management.

Outsourcing in Facilities Management involves turning over decision-making to an entity external  to  the  organisation.    The  decision  to  outsource  the Facilities  Management,  or part  of  the Facilities  Management function  is  to maximise  returns  on  investment.   This module will outline how learners can determine the most suitable procurement strategy to serve the current workplace services by assessing the service requirements and the real cost of the service delivery.

The  module  covers  the  content  and  structure  of  service  contracts  and  how  clear specifications  are essential  to  engage  and  maintain  high  levels  of  service  delivery, increase performance and control costs.  Selection of bidders and the  management of the tender process specific to services and successful negotiation techniques will also be explained.

The  module  is  concerned  with  the  financial  decision  making  within  the Facilities Management department  and  the  facilities  manager  role  as  a  business  manager.  Decisions  in  terms  of  raising  revenue  cost  reduction  and  the  Financial  Position and required investment.

The  module  examines  how  the  efficient  management  of  finance  by  the Facilities Management. is essential for funding the daily operations, maintenance, repair and any project works.

It focuses on the strategic aspects of management accounting and will explore and critically evaluate management accounting techniques. This approach develops learners’ knowledge and critical understanding of the theoretical models, analytical methods and practical aspects of corporate financial decision making.

This module focuses on the process of transforming data into information that will be useful to users, one being the writer of the report and another a potential specialist in the industry itself, i.e. a future employer. The undertaking of the investigation and project will enable the student to pursue a robust enquiry into the industry or sector in which they are hoping to find employment.

Furthermore, this module will help students to prepare for the graduate job market by ensuring they have up-to-date application material and online profile as well as gaining further personal experience of the application process. Researching the report and completion of associated activities will enable students to excel at interviews.