Portobello Institute

IWFM Level 3 Certificate

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Course Details

This IWFM Level 3 in Facilities Management qualification is ideal for those seeking an introduction to facilities management with no previous experience required. This learning option delivered online with webinars, means you can work full-time and study. The next start date for this course will be announced soon. Please contact [email protected] for the latest information or contact us.

Qualification
IWFM Level 3
Course Delivery Mode Start Date Duration
Course
 IWFM Level 3 Certificate 		Delivery Mode
Online with webinars
 Start Date
 		Duration
 6 months 		Fully Booked

Overview

Over 24 weeks, this IWFM level 3 certificate qualification introduces you to the concepts of facilities management, developing your ability and understanding of this fast-paced sector. You will learn to use methods and skills to complete tasks and address problems in the FM environment.

As an academic Institution we recognise, in Portobello Institute, every student has different needs. We allocate additional time at the end of each webinar for Q&A with the module lecturer. This interactive webinar, together with the one to one support available, gives a learning journey unique to your learning style and needs.

Upon completion of this programme, you will be able to;

  • Understand the different functions of facilities management and how they cross over.
  • Understand how to address complex problems.
  • Gain confidence to undertake responsibility for facilities management tasks.
  • Here are some reasons to choose to study with Portobello:
    • Accelerated programme completing this award in 24 weeks, getting you qualified to apply your skills faster.
    • Career focused qualifications – our courses lead to awards that offer you the opportunity to immediately advance your career.
    • Notable professional body award – IWFM is among the top-ranking professional bodies for Facilities Managers.
    • Individualised support – we fit your learning model with support available when you need it throughout your learning journey.
    • Industry expert tutors – our tutors are all industry practitioners connecting research and theory with industry practice throughout their lectures.
    • Condensed scheduling – we value your time by ensuring your timetable is optimised for delivery, helping you maintain a work/life/study balance.
    • Flexible delivery – we deliver theory sessions online whilst also recording the session simultaneously offering you a choice of when and how you learn.
    • Affordable payment options – all our courses offer you the option to choose an easy payment plan supporting you to spread the cost out over your learning journey.

Why should I study this course?

An IWFM qualification, enables career progression and improves your earning potential within the industry. It is a nationally and internationally recognised qualification in the field of facilities management which enhances your credibility in the workplace. This qualification will provide you with knowledge and skills that are aligned to the Professional Standards.

This course has been specifically designed for delivery by online learning with live interactive webinar sessions. It is very suited to you if you have a busy work and home life and want to fit study around this.

Who will recognise my qualification?

Upon completion of this course, you will be awarded the IWFM Level 3 Certificate in Facilities Management. This is aligned to a level 5 on the National Framework of Qualifications

Qualifications Frameworks in Ireland and the UK

The Irish and UK qualifications authorities have collaborated on initiatives that promote the transparency, recognition and mobility of qualifications between our respective jurisdictions. The qualifications authorities in the UK and Ireland have agreed the qualifications frameworks in operation, Brexit will not impact this agreement. Further guidance on this framework is available here.

What will I study during this IWFM Level 3 Certificate course?

The purpose of this course is to equip you with the knowledge, skills and competence to use as a facilities manager in a range of first-line manager/supervisor environment. This course will provide you with an understanding of management within the context of an organisation and the role of leadership and management within the facilities management environment. You will learn how to manage and develop relationships in the workplace, deliver service in the workplace and how to work with costs and budgets in an FM environment.

  • Introduction to Facilities Management

    This module addresses the definition of facilities management, its role within organisations, and how it can be set up in ways that will help the organisation to function more effectively. The module addresses the potential impact of an organisation’s arrangements for facilities management on the organisation’s internal environment.

  • CSR & Energy Management in Facilities Management

    This module addresses the definition of corporate social responsibility and sustainability; and the contribution that can be made by facilities management. The module addresses the potential impact of an organisation’s arrangements for facilities management on the organisation’s external environment.

  • Customer and Stakeholder Relations in FM Operations

    This module addresses methods to ensure that customers and other stakeholders contribute to the maintenance, and evaluation of facilities supplies and services. It relates closely to the module on specification and procurement of facilities supplies and services, which addresses the customers’ and suppliers’ roles specifying what supplies or services will be required. Both modules are written to apply at an operational rather than at a strategic level.

  • Specification and Procurement of Facilities Supplies and Services

    This module addresses all of the stages of procurement, which necessarily include liaison with customers and other stakeholders. The module relates closely to the module on customer and stakeholder relations in facilities management, which addresses how to ensure that the customers and other stakeholders have a continuing role in maintenance and evaluation of the supply or service. Both modules are written to apply at an operational rather than strategic level.

  • Health & Safety Responsibilities in FM

    This module addresses the lines of responsibility for health and safety in facilities management, and how those responsibilities can be discharged.

  • Budget Management of FM Operations

    This module addresses delegated responsibilities for the budget management of operational functions, rather than budget management for facilities management as a whole.

Who will I learn from?

Programme Manager

Gerry Kelly

For over 40 years Gerry worked in both the Private and Public Sectors. During that time, he held the position of Chief Executive with a Semi State Organisation; Press Secretary to the Minister for Finance and Minister for Labour; Senior Director Roles in Public Relations, Human Resources, Facilities Management, Customer Service, Corporate and Social Responsibility and Emotional Intelligence in State and Semi State Bodies. Prior to working in the Public Sector, he worked in the Printing Industry where he introduced the first computer setting facility to the Commercial Printing Sector in Ireland. He was also Ireland’s Graphic Designer of the Year.

Working with Portobello Institute for the past 7 years he is Programme Manager for the Facilities Management BSc and MSc Programmes. He also provides student support and mentoring on the Institutes IWFM Programmes along with lecturing on the Institutes CSR, Customer Relations, Strategic Management and Risk Management Programmes. His main reason for supporting Portobello is to continue working with people on their personal and career development while sharing with them his world of work experiences.

Gerry has direct hands-on and tutoring experience of almost 20 years in the areas of Customer Service, Active Citizenship and Corporate and Social Responsibility and has studied Active Citizenship and Corporate and Social Responsibility at Northwestern University Chicago; Advanced Strategic Management and International Marketing at the International Management Development Institute, Geneva; Commerce at UCD and Senior Executive Development, Irish Management Institute.

Working with Multi-National Corporations in Ireland, the US and Europe he designed, developed, tutored and implemented over 100 Corporate and Social Responsibility, Customer Service, Education, Emotional Intelligence and Cross Border Programmes targeted at influencing and improving the work opportunities and lives of people living in the Inner Cities of Belfast and Dublin.

Personal Academic Tutor

Each student is assigned a personal academic tutor to support you throughout your learning journey. They are available to offer you telephone and email support at any time. You can arrange to meet them for further one to one guidance at a time convenient to you.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion. Emailing your tutor at any stage during your programme to ask a query or submit a draft of your assessment supports you to achieve your personal best throughout your studies with Portobello.

This level of one to one support is a particular benefit to choosing Portobello as your Institute of choice to complete your studies.

Dan Murphy

 Dan Murphy | Managing Director – Galway Bay Hotel | Guest Speaker to Facilities Management  Event Programs

Dan Murphy, guest speaker on our facilities management led special events & webinars , is the long-standing Managing Director of the high-profile Galway Bay Hotel. As a guest speaker on a number of our Facilities Management events, he gives wonderful industry insight and opportunity to our students.

Dan has a wealth of experience having held senior management roles in Four-star and Five-star hotels in the US and in Ireland. Throughout Dan’s early career days he gained very valuable Five-star experience in prestigious hotels such as Adare Manor and Ashford Castle. Following on from his graduation from MTU in the early ’90s Dan worked for 5 years with the Hilton Hotel group in North America working his way through the management ranks in the Chicago Hilton & Towers Hotel and the Waldorf Astoria in New York. On his return to Ireland in 1997 he took up a position of Operations Manager in the Rochestown Park Hotel in his hometown of Cork city before taking the role of General Manager in the Galway Bay Hotel in early 1999. Dan quickly settled into this hotel, making Galway city home and quickly establishing the Galway Bay Hotel as one of the leading 4-star hotels in the country. To date, Dan and his team have achieved more than 50 awards for the Galway Bay Hotel, including best Four-Star Hotel in Ireland on a number of occasions, Deloitte Best Managed Company, Best Employer in Galway this year and indeed the Irish Hospitality Institute Hotel Manager of the Year. However, Dan would say that his biggest achievements is guiding a thriving business through many crises such as 9/11, financial down turns, recessions, water crises, Covid pandemic and not only weathering the storm but ensuring a stronger and leaner business. Dan really enjoys interacting with people within our industry, learning and sharing his experiences inside and outside of the lecture theatre.

 

 

Sharon Malone

Sharon Malone | Marketing & Digital Media Manager | Guest Speaker to Facilities Management Events

Meet Sharon Malone, Environmentally focused and project managing, we are delighted to to have her as a guest Speaker to our numerous Facilities Management special events & webinars. Her wealth of industry insight is a great asset to our students.

Combining two of her passions, a love for County Clare and a strong interest in environmental sustainability, Sharon is very much at home in her role as Marketing & Digital Media Manager in The Falls Hotel & Spa in Ennis tymon.  Sharon has a degree in Marketing from Trinity College, and as the marketing environment evolved, she upskilled with a diploma in Digital Marketing.  Working for the family-owned hotel in North Clare means she can use these skills to promote the Falls Hotel and County Clare as a destination.

Sustainability is at the heart of all that The Falls Hotel does.  Sharon has headed up the Green Team in the hotel since early 2019.  One of the biggest sustainability projects they took on was to install a hydro electric turbine on the river running alongside the hotel.  A 220kilowatt hydro turbine was installed and when the river is in full flow, they get 100% of their electricity needs from the river, dramatically reduced their dependency on carbon fuels.  In March 2021, the property was certified as a carbon neutral property by GreenMark.ie, through Green Hospitality Ireland.  In a five year period, through many green initiatives, they reduced their carbon emmissions by approximately 90%.  The moment you arrive on to the 50 acre property, you are reducing your own carbon footprint!

Niamh Clonan

Niamh Clonan | Waste Management Expert | Guest Speaker to Facilities Management Events

Niamh Clonan is a Senior Account Manager at Thorntons Recycling, Ireland’s largest family-run waste company. She is responsible for managing a large account portfolio, including Government, Construction, Blue Chip and Multinational clients. We are delighted to have her as a guest speaker to numerous Facilities Management events and webinars. Her insights prove invaluable to our students.

A Graduate of the Marketing Institute of Ireland and with her extensive background in sales, account management, and waste management spanning over 20 years, Niamh brings invaluable expertise in serving diverse commercial sectors, including facility and property management.

 

How will I learn?

Delivery Mode

This course has been specifically designed for delivery by online learning with live interactive webinar sessions. During the induction, you will be given your log-in details to the online portal, “ePortobello”. Here you will find course notes, reading lists, articles of interest and assessment guidelines. The content is structured in an easy to “find and follow” format. You will need basic computer skills such as searching the internet and typing a word document. The webinars are scheduled every 2nd week on the same evening to give structure to your learning journey and encourage you to continue to progress through the programme. The break between webinars allows you time to work on the assessment.

There is one to one tutor support available to you during your learning journey. You can upload your assessments and your support tutor will give you feedback on whether you are on the right track. Online learning allows you to study at your time with support available when you need it. Integrated throughout the programme are webinars, designed to give you the connection between theory and practice in facilities management.

Course Structure

This IWFM level 3 programme is available to study through webinars and online content. The content is available on “ePortobello” and is structured in an easy to follow “week by week” format.

The webinars are scheduled every 2nd week on the same evening to give structure to your learning journey and encourage you to continue to progress through the programme. The break between webinars allows you time to work on the assessment. It takes 24 weeks to complete the webinars with a further 4 weeks for submission of assignments at the end of the course. Webinars are recorded and should you miss a session, you can catch up with the recorded session at a later date. You will only be able to access Webinars of the group you are assigned to.

The programme commences with an induction webinar that gives you the details of what to expect throughout the course, how to access the information on ePortobello, how to contact your programme support team and an overview of the course and assessments you will complete during the 6 months of this programme. The induction session is held usually 3 – 5 days, prior to the start date of the course.

What is a Webinar?

A webinar, in the context of online learning, is a lecturer delivering a presentation or class online to a group of students. We use specifically designed e-learning software so you can participate in the class just as if you were present in the same room. You can ask a question of the lecturer at any stage during the class. The software is designed with “break-out rooms” where you can discuss a topic or complete a group exercise with a smaller group from your class. You will need a computer, laptop, tablet or smartphone that has internet connection, an audio facility so you can hear and speak during the class and a camera so your lecturer and fellow class participants can see you. The webinar is a secure online environment and only those permitted entry by the lecturer can gain access to the “classroom”. Webinars are recorded during each session and should you miss a session, you can catch up with the recorded session at a later date. You will only be able to access Webinars of the group you are assigned to.

Tutor Support

You can email your tutor at any stage during the module to ask a simple query or submit a draft of your assessment. Our programme management team are always available to offer you telephone and email support and if you need to, you can arrange to meet them for further one to one guidance.

Many of our past graduates have found it is the opportunity to ask a simple question, seek direction and submit a draft of their assessment that supported them most to successful completion.  This level of one to one support is a particular benefit to choosing this mode of study. Portobello Institute has invested in a team of programme managers and tutors who are experienced sports therapy practitioners as well as qualified and knowledgeable educators. They are available to assist you at every stage of this programme.

A FLEXIBLE LEARNING JOURNEY

The schedule of this course is designed to offer you flexibility and support at the times you need it.

Unpredictable work hours are the norm of the FM so we record webinar sessions for you to catch up later should you be unable to attend.

You can book one to one tutor support at a time that is convenient to you including evenings and Saturdays.

Our expert tutors are available to support you throughout your learning journey, including the weeks when webinars are not scheduled.

How will I be assessed?

Assignments are work-based, reflecting live business projects and activities. These are the core assessment techniques used for this qualification.

Career prospects

Use this qualification to gain entry to a BSc (Hons) in Facilities & Workplace Management

Holders of an IWFM level 3 diploma can gain entry into year 1 of our BSc (Hons) Facilities & Workplace Management degree.

Related Courses

IWFM Level 4 in Facilities Management

This qualification is ideal for professionals working at an operational management level, responsible for managing day-to-day operations either in-house or outsourced. It is also suitable for those aspiring to work in such a role that currently work within the FM profession. Delivered online with webinars, you can work full-time and study this IWFM Level 4 Certificate in Facilities Management.

View Course
Blended Learning

BSc (Hons) in Facilities & Workplace Management

This BSc (Hons) in Facilities & Workplace Management draws on the range of disciplines from financial to risk management, leadership to project management, and operation management to innovation and business development. This programme is aimed at those, working in the facilities or workplace management sector or working in support services/trades to the FM sector, seeking to develop their skills and knowledge to degree level to advance their career. This blended learning options enables you to work full-time whilst studying this BSc in Facilities and Workplace Management.

View Course

Speak to an expert

Choosing a course that will lead you to your career of choice is a significant decision. Understanding the delivery modes, supports available, career opportunities and further study options are all key considerations when making your choice. Our course adviser team are experts in the courses Portobello offers, the employment prospects and possible progression routes to Masters programmes – they will guide you through the detail and support you with any queries you may have.

It is important you make the right choice for you and choose the Institute and course that will best suit your needs.

Your Consultant

Brandon McLean

I am Brandon McLean, the Corporate Admissions Manager here at the Portobello Institute and I can be contacted on 01 892 0035.

Education is a journey and the destination is a career that you love. I support the department that helps you to plan your journey so you can find the path that’s right for you. I have been with Portobello since 2018 and I love the elation that you can see on the face and hear in the voice of a student who talks through a complicated goal, who we can provide with a simple solution. When the conversation has finished and they can clearly see the path forward, I am thrilled. Education is a milestone in determining your future, and I cannot think of a better milestone to have a hand in.

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How do I apply?

A start date for this course will be announced soon. To register your interest on the course please contact [email protected] or contact us.

Requirements

Without a Leaving Certificate

This is an entry level programme and therefore there are no previous academic requirements or previous FM experience required.

Fees & Payment Options

Fees

Course Price

Year 1 base fee

€2,495.00

Overall Course Price

Total amount due

€2,495.00
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Available Courses

Course Delivery Mode Start Date Duration Fees Per Year
Course
 IWFM Level 3 Certificate 		Delivery Mode
Online with webinars
 Start Date
 		Duration
 6 months 		Fees Per Year
 €2,495.00 		Fully Booked